Support

Quick Start

Download the PDF of our Quick Start Guide.

FAQs

Answers to our most frequently asked questions.

User Guide

Users Guide. 

 

Video FAQs

FAQs: Frequently Asked Questions

 

Here are the most common questions we get about the HomeEXCEPT solution.

How much does it cost and where can I buy it?

 

Version 2.0 is shipping now. The cost is $250 for five sensors and the gateway. The monthly subscription is $35. You can purchase here and it will be shipped directly to you.

How do I know this will meet my expectations?

We are only happy with five star reviews. If you're not happy we'll make it right. To start your purchase is protected through PayPal. We also give a 60 Day Satisfaction Guarantee. That means you can ship the system back to us and we'll give you a 100% refund plus a little extra for the shipping. After 60 days you can still cancel anytime. The hardware is transferable or we will buy it back from you for $150 and refurbish it.

I'm in the senior living industry. How can I add this to our services?

 

We have a variety of partner programs for affiliates, distributors, operators and non-profits. Contact us directly for more information.

How anonymous is the system?

 

HomeEXCEPT only uses the subscribers phone number to link data. The subscriber labels the sensor's so only they and their authorized guests understand who and where is being monitored.

Is there a contract? Can I cancel?

 

There is no contract and you can cancel anytime.

Can I transfer / sell the hardware if I cancel?

 

Yes. The hardware and sensors can be reset for a new user.

 

Can I install this myself? What do I need?

 

Yes. The system takes minutes to install. All you need is an internet connection with an ethernet port. Check out our quick install video.

Can the system be installed in a facility?

 

Yes. The system is designed to work in single or multiuser environments. We also support integrations into existing software you are already using.

How is HomeEXCEPT different from a wearable medical alert?

 

HomeEXCEPT works 24/7 in the home whether it’s with the user or not. You automatically get alerts when there is a change in the activities of daily living. You can check in on activity at any time. [Learn More]

Who monitors the alerts?

 

You and the people you authorize as guests. We call this the "Circle of Care". When anyone deals with an alert you will see it has been taken care of. Alerts can be delivered on your mobile device or through SMS.

 
What do I do with an alert?

 

Depending on the type of alert someone may need to respond to an urgent situation. Alerts also make you aware of important changes to mobility, medications, assists, sleep and toileting. These alerts help to identify and prevent risk.

145 Hobson Lake Dr #405
Halifax, NS, B3S 0H9, Canada
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