FAQs: Frequently Asked Questions
How much does it cost and where can I buy it?
The HomeEXCEPT Home Kit edition is $45 CAD monthly. There are no additional hardware or installation charges.
Version 2.0 is shipping now. You can purchase here and it will be shipped directly to you.
How do I know this will meet my expectations?
We are only happy with five star reviews. If you're not happy we'll make it right. To start your purchase is protected through PayPal. We also give a 60 Day Satisfaction Guarantee. That means you can ship the system back to us and we'll give you a 100% refund plus a little extra for the shipping. After 60 days you can still cancel anytime.
I'm in the senior living industry. How can I add this to our services?
We have a variety of partner programs for affiliates, distributors, operators and non-profits. Reach out to us on the website chat!
How anonymous is the system?
HomeEXCEPT only uses the subscribers phone number to link data. The subscriber labels the sensor's so only they and their authorized guests understand who and where is being monitored.
Is there a contract? Can I cancel?
There is no contract and you can cancel anytime.
Can I install this myself? What do I need?
Yes. The system takes minutes to install. All you need is an internet connection with an ethernet port. Check out our quick install video.
Can the system be installed in a facility?
Yes. The system is designed to work in single or multiuser environments. We also support integrations into existing software you are already using.
How is HomeEXCEPT different from a wearable medical alert?
HomeEXCEPT works 24/7 in the home whether it’s with the user or not. You can set customized notifications for each sensor to keep you informed of the activity you worry the most about. You can check in on activity at any time. [Learn More]
Who monitors the Notifications?
You and the people you authorize as guests. We call this the "Circle of Care". When someone in your circle deals with a notification, the system identifies who handled it so everyone is aware.
What do I do with a notification?
Your notifications are customized by you for each sensor depending on you unique needs and worries. Notifications make you aware of important changes in activities of daily living. Your notifications help you identify risk and prevent worrisome incidents. It is up to you and your care circle to decide how you will coordinate efforts to respond to the notifications that you set.